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Company Info

Company Profile

Duty Manager

Posted by Serco on 03.19.2013
Job ID: 167737
Location: Brackley, Northamptonshire, United Kingdom
Job Category: Hospitality & Tourism
Salary: Annual
Job Views: 2413
Post Code:
Employment Type: Permanent
Posted: 03.19.2013

Job Description

Job Title: Duty Manager

Location: Brackley Swimming Pool

Salary: Up to £17,000

Hours: 40 hours Monday - Sunday

Serco is a FTSE 100 international service company that improves the quality and efficiency of essential services that matter to millions of people around the world. The work we do for national and local governments involves us in the most important areas of public service, including health, education, transport, science and defence.

You will manage the facility on a day to day basis ensuring all activities are delivered to a high standard with safety as the first priority. You will involve a high level of customer interaction as well as the deployment and supervision of the operational team.

Your duties will also include:

- Ensure that the facility is opened and closed in accordance with procedures and monitor the security of the building during all opening hours

- Inspect and monitor the facility throughout the day in accordance with the Serco Leisure Integrated Management System (SLIMS) procedures and deploy staff as required to respond to any issues identified.

- Lead, direct and motivate the operational team to ensure a quality service delivery

- Ensure appropriate deployment of staff to meet the daily programme

- Provide information, instruction, induction and training to operational staff to ensure they fulfil their roles in an efficient and safe manner

Essential skills / qualifications / experience for the role

- Knowledge of the leisure industry

- Relevant Health & Safety legislation

- Use of IT systems

- Customer care skills

- Problem solving

- Staff supervisory skills

You will have experience of facility management at a supervisory level and confidence in applying management systems. You should also have a working knowledge of Health & Safety at Work legislation and its practical application. You should also have some experience in leisure or a service led background.

Serco is an Equal Opportunities Employer

On occasion we receive significantly more applicants than expected for some vacancies. Under such circumstances we reserve the right to bring forward the closing date of the advertisement. Therefore you are advised to apply for the role promptly to avoid disappointment. If you have any queries or additional requirements please do not hesitate to contact the Serco Recruitment Team on .

Salary: . Date posted: 04/03/2013

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