Job Description
TREATMENT MANAGER The Place Rowhill Grange Hotel & Utopia Spa, part of Alexander Hotels a private group of quality hotels of distinction just outside London. 4 Star, Award winning Utopia Spa, 38 bedroom hotel together with the Clockhouse banqueting suite and Pavilion conference venue all within the grounds of 15 acres of beautiful gardens. The comprehensive spa facilities include leisure and spa pools, sauna, steamroom, 16 treatment rooms, hair stylist and manicure and pedicure salon. In addition a full gym and studio are provided with the support of Fitness Assistants to assist guests and members meet their fitness objectives. Please see our website for a full list of facilities and treatment menus. The Role To ensure all Beauty Therapists, Spa Receptionists are presented, trained and able to perform to ensure total guest satisfaction and to ensure that all Spa areas are presented, equipped and maintained to the highest possible standards. While ensuring these objectives ensuring that the team is effectively managed to ensure motivation and commitment to achieving targets and service levels required. Reporting to the Spa Manager you will be responsible for managing a team of Spa Therapists & Spa Receptionists. You will be supported in your role by a Spa Therapist Supervisor. Duties include; - Allocation of Spa Therapists schedules to meet guest requirements
- Diary management to ensure adequate treatment availability to meet guest demands
- Ensure effective induction, training and coaching of employees in the Spa Assisting Spa Therapists and Spa Receptionists to meet the spa retail targets while ensuring guest satisfaction
- Ensure the front of house spa areas are adequately staffed and guest service levels meet our Mystery Guest requirements
- Liaison with Spa Reservations to ensure effective diary management and to optimise sales opportunities
- Delivery of a range of spa treatments during peak times/staff absence
- Ensuring the effective meeting and greeting of spa guests on arrival and departure to ensure excellent feedback from guests
- Working with the Leisure Manager to ensure the presentation of the front of house areas of the spa, pool areas, gym and studio
40 hrs, 5 days per week including weekend shifts. Requirements Technical beauty therapy experience in a quality environment Qualified to level 2 / 3 Beauty Therapy Proven record of team management within a spa or salon Excellent standard of personable presentation Proven record of customer service experience Excellent communication skills Benefits 4 weeks holiday 8 Bank holidays Free car parking Employee uniform Following completion of the company's 3 month probationary period access to a range of company benefits including: Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday
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