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Company Info

Company Profile

Insurance Technician - Corrections (Fixed Term)

Posted by Xchanging on 11.16.2015
Job ID: 796591
Location: Chatham, Kent, United Kingdom
Job Category: Accounting
Salary: per year
Job Views: 2083
Post Code:
Employment Type:
Posted: 11.16.2015

Job Description


Xchanging is a business process and technology services provider and integrator. Listed on the London Stock Exchange (LSE:XCH), we have over 7,500 employees in ten countries, providing services to customers in 48 countries. We specialise in Insurance, Financial Services, Technology and Procurement, with processing skills and capabilities applicable to other vertical industry and market sectors.


Xchanging provides comprehensive policy administration services in a wide range of insurance classes. Our customers include Lloyd's syndicates and managing agents, syndicate service companies, London Bureau companies, and international property & casualty insurers.


An Insurance Technician works under the direction of a Team Leader, performing a range of technical checks and processes on insurance risks for different customers and classes of business.

All work processed must meet agreed market service levels in respect of quality and turnaround time. Working as an Insurance Technician you will review and validate insurance documentation, before entering the information into the in-house computer database system. You will need to have an eye for detail and work to a high degree of accuracy. You will also need to be very observant and notice any discrepancies or errors within the documentation. Your responsibilities will include the resolution of any problems associated with the insurance documents by contacting and liaising with Brokers or underwriters by phone or email.

The successful candidate will need to be able to work under pressure and meet tight deadlines, so you would need excellent time management and organisational skills.

If you have either data entry/input/administration skills or have previously worked in a similar insurance processing environment, then this could be your ideal job.

We would also welcome applications from candidates who have no insurance experience but who have worked in a retail or customer facing position.

Key Accountabilities:

* Conduct technical checks on insurance documentation to ensure accuracy, this includes using specific IT based systems to support the technical checking process.

* Liaise with underwriters and brokers to resolve queries and issues related to the risk being processed

* Input risk details into the database to initiate settlement

* Complete accurate reporting associated to the risk being processed

Skills, Experience & Qualifications:


* Good level of mathematical and problem solving skills

* Ability to work under pressure to meet challenging deadlines.

* Is able to manage own workload and determine urgency in a meaningful and practical way in order to meet business requirements and timescales.

* Good interpersonal skills

* Flexible, with a friendly, positive and willing attitude to working and learning.

* Changes focus quickly as business needs change.

* Excellent customer service skills

* Good spoken and written communication skills

* Accuracy and attention to detail


* Insurance background an advantage

* Minimum requirement is GCSE in English and Maths


* Good computer and keyboard skills.

* Basic Word & Excel skills.


Our corporate culture is built on six pillars:

* Customer focus

* Innovation

* Speed & Efficiency

* People

* Excellence

* Integrity

We take these values seriously. We live by them. We bring them to life in our customer relationships.

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